Refund policy
We want you to love your TAKEN piece. If something isn't right, you have 30 days from the day your order is delivered to request a return.
Return window and conditions
To be eligible for a return, your item must be:
- Requested within 30 days of delivery;
- Unworn, undamaged and in the same condition in which you received it;
- Returned in its original packaging, with any pouches, cards and tags included.
Items that show signs of wear, alteration or damage caused after delivery cannot be accepted, and we may return them to you or offer a partial refund at our discretion.
How to start a return
Email us at team@takenjewellery.com with your order number and the item you would like to return. We will confirm your return and send you the return address. Please do not send anything back before you have heard from us, as unannounced returns cannot be processed.
Return shipping costs
Return shipping is arranged and paid for by you unless your item arrived faulty, damaged or incorrect. We recommend using a tracked service, as we cannot issue a refund for a parcel that does not reach us. The original shipping charge on your order is not refundable, and any customs duties or import taxes you paid are recoverable only from your local authority, not from us.
Faulty, damaged or incorrect items
If your order arrives faulty, damaged in transit or is not what you ordered, contact us within 14 days of delivery with your order number and a photo of the item. We will cover the return shipping and send you a replacement or a full refund, including the original shipping charge.
Refunds
Once your return reaches us, we inspect it and email you to confirm the outcome. Approved refunds are issued to your original payment method within 10 business days of us receiving the item. Your bank or card issuer may need a further few days to show the funds. If more than 15 business days have passed since we confirmed your refund, please get in touch.
Exchanges
The fastest way to exchange a piece for a different colour or size is to return the original item for a refund and place a new order, so you are not waiting on stock. If you would prefer a direct exchange, email us and we will arrange it where the replacement is available.
Items that cannot be returned
- Personalised, engraved or made-to-order pieces, unless they are faulty;
- Gift cards;
- Items returned without contacting us first, or outside the 30-day window.
Orders not yet shipped
If you would like to cancel or change an order, email us as soon as possible. We will do our best to catch it, but once an order has been dispatched it falls under the return process above.
Your statutory rights
If you are shopping from the European Union or the United Kingdom, you have a statutory right to cancel your order within 14 days of receiving it, for any reason. Our 30-day policy is offered in addition to that right and does not limit it. Nothing in this policy affects your legal rights in respect of goods that are faulty or not as described.
Contact
Adema L.L.C-FZ, trading as Taken Jewellery
6th Floor, Al Meydan Road, Dubai, United Arab Emirates
Email: team@takenjewellery.com
Phone: +971 58 507 5131