Shipping policy
Every TAKEN order is packed and dispatched from Dubai, United Arab Emirates, and sent with a tracked service.
Dispatch
Orders are dispatched within 1–2 business days of being placed. Business days are Monday to Friday, excluding public holidays. Orders placed over a weekend or holiday are processed on the next business day. You will receive a confirmation email with tracking as soon as your parcel is on its way.
Delivery times
Once dispatched, delivery typically takes 5–14 business days, wherever you are. These are estimates, not guarantees: customs clearance, carrier delays and peak periods can add time, and we are not able to control them once a parcel has left us.
Shipping rates
- United Arab Emirates — free on every order;
- European Union — €14.99, free on orders over €100;
- United Kingdom — £14.99, free on orders over £100;
- Rest of world — €23.99, free on orders over €100.
The rate that applies to your order is always calculated and shown at checkout before you pay, and the amount shown there is the one that applies.
Customs duties and import taxes
Because orders ship from the United Arab Emirates, deliveries to the European Union, the United Kingdom and elsewhere may attract import VAT, customs duty or a carrier handling fee on arrival. These charges are set by your local authority, are not included in the price you pay us, and are your responsibility as the recipient. Your carrier will usually contact you if anything is due before delivery.
If a parcel is refused or goes unclaimed and is returned to us, any shipping and duty costs we incur may be deducted from your refund.
Tracking your order
Your dispatch email contains a tracking number. Tracking can take up to 24 hours to start updating, and it is normal for it to sit quiet while a parcel is in transit between countries.
Delivery addresses
Please check your address carefully at checkout. We cannot change an address once an order has been dispatched, and parcels lost through an incorrect or incomplete address are not covered by us. If you spot a mistake, email us straight away and we will do our best to catch the order before it leaves.
Delayed or lost parcels
If your tracking has not moved for more than 10 business days, or your parcel is marked delivered but has not arrived, contact us at team@takenjewellery.com with your order number. We will open an enquiry with the carrier and sort out a replacement or refund where a parcel is confirmed lost.
Returns
Returns and refunds are covered by our Refund Policy: 30 days from delivery, unworn and in original packaging, with return shipping paid by you unless the item arrived faulty, damaged or incorrect.
Contact
Adema L.L.C-FZ, trading as Taken Jewellery
6th Floor, Al Meydan Road, Dubai, United Arab Emirates
Email: team@takenjewellery.com
Phone: +971 58 507 5131